10-16
We’re extremely proud of our reputation for excellence and many of our clients approach us after recommendation from our satisfied customers. This is no accident. We ensure high levels of service are maintained throughout each stage of every project we undertake. Cobuild has achieved a way which is through our commitment to directly employ our bathroom fitting teams and our commitment to ongoing training through apprenticeship schemes that we run. Our bathroom fitters are approved and trusted partners who work to our high standards for our client bathroom installations. You will be contacted by someone within our Installation team to arrange the initial survey and they will be your closest contacts throughout the entire installation. The Installation team is responsible for your installation. They’ll even be available to provide after sales assistance after the project has been completed. We’ve found having enthusiastic experts to turn to is a real help as they can provide consistent advice and support throughout, whilst also ensuring the project runs smoothly and is delivered on time, without any delays.
When something’s not working, you need it fixed fast. You can either call a professional or attempt to fix it yourself. With Cobuild Standard’s Care & Repair tools, you can diagnose your own situation to help you quickly fix your trouble.
Contact Customer Care
+86-75783835846/ Contact Us
10-11
Most Cobuild products sold are backed by a manufacturer warranty. If you experience problems with any product you purchased that offers a manufacturer warranty, please contact Customer Service facilitate a resolution.
Keep in mind that Cobuild and our suppliers are not liable for any indirect, special, consequential or incidental damages. Including but not limited to lost profits or revenues, costs of replacement goods, loss or damage to goods or services arising out of the use or inability to use this site or any product purchased from Cobuild, and also damages resulting from use of or reliance on the information present. Even if Cobuild or its suppliers have been advised of the possibility of such damages.
10-10
| Q1: Do you offer discounts on large quantity orders? |
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A1: We offer discounts for members of the trade such as distributors, designers, architects and contractors who have presented appropriate credentials and been approved. In addition, we may be able to offer special discounts for large volume orders. Please contact Customer Service with any questions.
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| Q2: Can you guarantee the quality of product? |
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A2: Sure, premium quality give us confidence to do business with your company. We have regular orders from our OEM and project clients over 77 countries&areas. The front-line workers are well trained and educated on the entire process. Implementing quality safe projects requires significant time and resources. Cobuild management must be willing to suffer potential short-term productivity losses for the sake of long-term improvement. We are looking for win-win situation seeking new opportunities.
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| Q3：How do your company deal with the problem on quality? |
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A3：Not to worry! Cobuild has a Quality Guarantee so there is no reason to hesitate or wait to make your purchase! Within 30 days of your purchase, please let us know and we will happily deal with the problem. Of course, we may require some form of verification of the offer. The Quality Guarantee excludes clearance, closeout and returned items.
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| Q4: Can you give me lower price? |
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Q4: Sorry，We are always committed to offer our customers with cost-effective products. Two factors lead to a lower price of product, one factor is its lower grade, another factor is poor quality. Penny wise and pound this experience but hate bitterly later. I think you are the person would be care for long-term benefit.
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| Q5: To be honest, we are strange to your brand of product. |
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A5: I see. We focus on the selling and design of quality bathware, it has never run an advertising campaign, yet has sale to 77 countries&area.
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| Q6: What’s your advantage will be your exclusive agent? |
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A6: We offer discounts special discounts for Cobuild exclusive agent. In addition, we may be able to offer commission refund according to the sales volume. We should be continually supportive on quality, advertising, promotion event, spare parts, souvenir etc.We are willing to offer training course for your service staff. We would like to improve the comprehensive strength of you and to be your strong backing once dealing customers’ problems in any time.
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| Q7: What’s Valid Payment Methods? |
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A7: Telegraphic, if your order includes shipping costs then the shipping amount will be charged with the first shipment. Please contact Customer Service if u like to issue L/C at sight.
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10-10
| Q：Can I change my order? |
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A：Once we receive your order we get to work on it right away. With all of this in mind, we still do understand that sometimes you want to ask us to try, so you may contact Customer Service to make a request for a change or cancellation. We will make our best efforts to apply the requested change. Cancellation requests may take several days to process and you will be sent an email upon confirmation. Change orders can typically follow the same procedure as a cancellation.
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| Q：How can I know the situation when the goods done? |
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A：Once we receive your order we get to work on it right away. With all of this in mind, we still do understand that sometimes you want to ask us to try, so you may contact Customer Service to make a request for a change or cancellation. We will make our best efforts to apply the requested change. Cancellation requests may take several days to process and you will be sent an email upon confirmation. Change orders can typically follow the same procedure as a cancellation.
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10-11
DAMAGED GOODS
【Unfortunately, fragile items are sometimes damaged in shipping.】
If you find that your items are damaged when you receive them. We ask that you report to Customer Service the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item and its packaging. If you fail to report damages in this time frame, we won't be able to file a claim with the carrier which means we can't accept responsibility for the damages.
Once you notify us that your product was damaged, Cobuild will file a claim with the shipper. Claims typically take 8-10 business days to process. Please do not discard the damaged product or the packaging. Typically, the shipper will be dispatched to pick the item up for inspection and processing. We'll need your help in making it available for pickup on the scheduled date and time.
In most cases, we are able to order a replacement item at no cost to you as soon as the damaged one has been pickup. However, the outcome of the claim may result in a charge for the replacement item. Replacements are subject to availability.
If you receive a product that has broken glass/ceramic or a dented shade, please report it within 48 hours, we will provide replacement ceramic/ceramic or shade at no additional charge. If you wish to return a product that was received in broken glass/ceramic situation or with indentation, the standard return policy will apply.
Cobuild is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of damaged goods. We always recommend that you wait to schedule installation until after your fixture has arrived and been inspected.
Please contact Customer Service if you have any questions or in trouble.
DEFECTIVE GOODS
Products with factory defects, missing parts or other problems originating prior to shipment - are handled differently than damage (items that have been damaged by the carrier while in transit) which are discussed in the section below.
We ask that you report any product defects within 7 days of receiving your order. After 10 days, Cobuild will make every attempt to replace your defective goods however additional charges may apply.
Replacement requests always receive priority handling at Cobuild. We realize the delays they can cause. However, they are subject to availability.
Replacements are sent free of charge, but any return shipping costs and the shipping charge of the replacement product will not offer. We will send you return instructions accordingly. Please do not discard the defective product until you receive instructions from Cobuild. Failure to return the defective product or failure to send defective product pictures when we ask you, it may result in delays and there may be a charge for the replacement item and we would all like to avoid this.
Nothing is more frustrating than waiting for a replacement, only to discover that the problem was not properly diagnosed. Help us eliminate installation issues and other non-fixture variables before ordering a replacement. Please be patient with our tech support team and with any manufacturer representatives who ask to work with you to accurately diagnose the problem, and please understand that returned items that are found to be in working condition may not be eligible for a refund or may be subject to a restocking fee.
Cobuild is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of defective goods.
EXPERT CUSTOMER SERVICE
At Cobuild, we take service excellence to a new level. We are passionate about helping our customers find the perfect fixture for their space. Whether it's a small remodel, a massive new construction project or the purchase of that just-right baby spa tub or solid surface bathtub, we are here to help you.
We have brought together an impressive team of molding professionals - many with over 10 years of experience. All of our sales people are Bachelor certified, but that's just the foundation. Our hunger for knowledge in the areas of bathroom and design drives us to be in a constant state of learning. We have weekly training sessions to make sure we are up to speed on the latest trends and technology advancements.
We are committed to complete satisfaction and are not just focused on making a sale. We want to truly understand both your functional requirements as well as your aesthetic desires before making recommendations. In addition, we are here to help with tracking down missing shipments, dealing with production delays as well as issues surrounding handling returns and replacements.
We listen to our customers, surveying them often, and are proud to have 4.8 satisfaction scores out of 5. We love to get positive feedback and rave reviews - and we get tons of them - we've shared just a few on our 'brag board!' below –
But we also read the ones with constructive criticism. We strive to learn from our mistakes and are constantly looking for ways to improve our customer's experience. Welcome to Cobuild. We are glad you stopped by and we hope to build the new style of bathroom life with you!
Here's how you can contact us. Contact Us.
RETURNS
At cobuild, we are committed to our customer satisfaction. For most products on our website, if you don't like it, you may return it within 30 days for a refund (in new, uninstalled condition and original packaging situation).
You are responsible for the return shipping cost of any problem items you return.
Any expedited shipping charges you paid on the original order are non-refundable.
EXCEPTIONS - We cannot accept returns of:
Products that have been clearly identified as non-returnable on the Product Details Page
Products that have been installed or assembled
Products that are not in the original condition and packaging
Products with unwrapped fragile.
Products that are Made-to-Order, Custom or Special Order to your specifications
Spare parts.
Large quantities of the same product (6 pics or more).
Cobuild samples, Open-Box items or Clearance merchandise.
Before ordering large quantities or special order or custom products, we encourage you to ask for as much information as you need - including swatches, finish samples etc.
Note that a request to return items totaling more than $1,000 may incur restocking fees. We reserve the right to apply refunds in the form of a store credit in certain circumstances.
06-22
Note:
Please read these instructions carefully to familiarize yourself with the required tools, materials, and installation sequences. Follow the sections that pertain to your particular installation. This will help you avoid costly mistakes. In addition to proper installation, read all operating and safety instructions. These instructions contain important care,cleaning,and warranty information-please leave these instructions for the consumer.
Installation
1.Set the tub in the desired installation location& mark the drain hole location on the floor.
2.Move the tub away from the installation location so that the plumbing can be installed.The drainpipe should extend approximately 6"above the finished floor.
3.Trim the 1-½"PVC drain pipe extending from the floor to the appropriate length.This can be determined by attaching the drain to the tub and measuring the distance from the finished floor to the center of the fitting socket.
4.Attach the drain’s hub adapter to the PVC pipe with PVC primer and cement. Place the rubber washer on the rim of the adapter.
5.Carefully set the tub into position over the drain.
6. Apply 100% neutral cure silicon esealant to the under side of the drain flange and thread it through the tub and into the drainpipe. Apply thread seal an tor plumber’s tape to the threaded connection to ensure awater-tight seal. Tighten by hand. Wipe away any
7 .Fill the tub with water to check for any leaks from the connections. Verify that the drain is working properly.
8. Finish your installation by running a bead of neutral cure silicone sealant around the base of the tub where it meets the floor. Wipeaway any excess sealant with a damp cloth.
Resin has a nonporous surface that makes it resistant to stains, scratches and discoloration. To maintain the condition your new resin tub, simply wipe the surface with a dry, soft cloth after each use. Most dirt and dust will wash off with clean, warm water. For a more thorough cleaning, be sure to use a mild cleaner such as a gentle dish soap. Avoid any products that contain abrasives, acids, orammonia.
Scratch Remove
1.Use warm water to remove dirt and dust from the surface.
2.Use 800 sandpaper (coarse-grit) and rubin small, circularmotions until the scratch is gone.
3.Follow with 1200 sandpaper (fine-grit) and rub over the surface of the scratch to smooth and blend.
4.Dry with a towel.
5.Polish the surface with a cloth and a polishing compound.Any auto mobile polishing compound will suffice.
After - sale protection
Kobiabath solid surface offers 10 year limited warranty.
This warranty applies to all Kobiabath products. Kobiabath warrants to the owners that there should be no material defects arising from Kobiabath sheets or shaped products for a period of 10 years from the date of purchasing Kobia® products. With the product warranty Kobiabath provides free maintenance and replacement service where our service agent determines that the products contain material defect.
The warranty does not cover damage caused by mishandling, misuse, and damages arising from excessive heat or exposure to weather conditions.
03-09
1.Is it possible to visit Kobiabath factory? Can your factory arrange transportation for me?Sure,we warmly welcome you to visit us. It is about 1.5 hours’ drive away from Guangzhou. We can arrange our driver to pick you up in Guangzhou airport.
2. What is the payment term?
1) T/T 30% deposit down payment, 70% before the shipping.
2) L/C, D/P, Western Union, PayPal according to different condition.
3. How long does delivery take?
After receive the deposit:
- Sample order:within 10-15 days;
- 20FT container: 20-25 days;
- 40HQ container: 30-35 days.
4. Can you arrange the shipping?Of course, we have regular forwarder to arrange by shipping or air.
5. Is OEM acceptable?
Yes. In addition to the stable Kobiabath soaking bathtub products,OEM & ODM accepted. Please contact us for details.
6. Can your factory make customized products?
We can make customized Kobiabath soaking bathtub products especially for you. Please kindly contact us for more details.
7. How is your production management and quality control system?
Kobiabath develops process process oriented QMS to identify and meet needs of customer requirement and expectation in an effective and efficient manner to achieve competitive advantage. Strict incoming quality control, process quality checking and final Kobiabath soaking bathtub product inspection enable us to provide high quality products and service to our customers.
